Invoices are sent from the system, but customers do not receive them

11 Sep 2010

Support Center » Knowledgebase » Invoices are sent from the system, but customers do not receive them

	Invoices are sent from the system, but customers do not receive them

Solution Invoices were sent correctly (there are records about this in System / Events Log), but customers say they did not receive any mail from us. What can be the problem?

To resolve this situation: check "Mail from" setting in Configuration / System Config. It is possibly set to something like "root@localhost" or "billbery@localhost", but this will not be accepted by hosts with strict anti-spam configuration. You need to specify correct address there - something like "billbery@<real-hostname>", where <real-hostname> is hostname of your server. This address is different from that will be shown in "From" field of receivers, it is like system user address, that sends mail.

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01 Jul 2008 07:24 AM